Posted by: mattdf | September 2, 2011

SecureIT 2011: Making an Impact!

The 2011 version of SecureIT has now been out for four months, at first available only as a full installation package for new subscribers.  We’ve recently started rolling out the latest version as an update to existing 2010 clients as well.  With still only a small percent of our overall customer base using SecureIT 2011 we are already seeing a positive impact in our support center.

SecureIT is first and foremost an antivirus product, and the 2011 version is showing its strength already.  For the four month period that it has been out, we have seen an 11% decrease in the number of infection removals performed for our customers!  This is a significant reduction, and we expect this trend to continue as more and more clients are migrated to SecureIT 2011.

We have also seen an enormous impact in the realm of false positives (files detected by an antivirus product that should NOT be).  Over the past four months, we have experienced a 99% decrease in the number of false positive cases handled by our call center!  This translates to a reduced workload for our technicians, but more importantly a better computing experience for our customers.

So far, SecureIT 2011 has had a significant, positive effect for our customers, our partners, and our support center and it will only get better from here.  As always, stay tuned to for the latest SecureIT news!

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